CallTrove automatically captures, stores, and transcribes the calls your team handles in GoHighLevel. Everything is organized, searchable, and secured to the standard protected health information demands.
Every call your team handles in GoHighLevel is recorded and filed automatically, searchable by contact, rep, and date, with nothing for agents to remember to turn on.
Optional transcription turns calls into searchable text, encrypted and access-logged the same way the recordings themselves are.
Role-based access, a full PHI access audit log, and optional two-factor authentication keep sensitive calls in the right hands.
Coverage, disposition, and rep-performance dashboards so managers can see what's actually happening on the phones, not just call counts.
CallTrove is built for teams that handle protected health information over the phone, on HIPAA-eligible AWS infrastructure. Every safeguard below is live in the product today, not a roadmap item.
Recordings, transcripts, and account data are encrypted at rest and in transit, with no exceptions carved out for convenience.
A permanent, append-only audit log records who viewed or downloaded a call, when, and whether the request was denied.
Each agency's data is walled off from every other agency's. A rep only ever sees the calls they're scoped to; cross-account access needs an explicit admin grant.
Every account can turn on authenticator-app two-factor sign-in at no extra cost. We recommend it for anyone with access to recordings.
We only email people who've created a CallTrove account, and only for account security: sign-in verification codes and account notices tied to that account. We never send marketing email, and we never purchase, import, or email a list. Bounces and spam complaints are processed automatically and permanently suppress future sends to that address.
Questions about how we handle data can be sent to support@calltrove.com.